Last Updated: 2 December 2025
Equity Health Insurance (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect the personal information you provide when you visit our website or use our services.
- Information We Collect
- Personal Information You Provide
- Name
- Contact details (phone number, email address)
- Identification information
- Information submitted through contact forms, complaints, or service requests
- Automatically Collected Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking technologies
- Information from Third Parties
Where needed, we may receive data from:
- Partner institutions
- Service providers
- Public records
- How We Use Your Information
We use your data to:
- Provide and improve our services
- Respond to enquiries and support requests
- Process claims or product applications
- Verify identity and prevent fraud
- Improve website functionality and security
- Comply with legal and regulatory requirements
- Legal Basis for Processing
We process personal data based on:
- Your consent
- Contractual obligations
- Legal obligations (including Data Protection Act, 2012 – Act 843)
- Our legitimate interests
- How We Share Your Information
We may share your data with:
- Authorized staff
- Approved third-party service providers
- Regulators and authorities as required by law
- Partner healthcare facilities
We do not sell or rent your personal information.
- Data Security
We apply administrative, technical, and physical safeguards to secure your data against:
- Unauthorized access
- Loss or damage
- Misuse or alteration
- Data Retention
We keep personal data only for as long as necessary to:
- Fulfill the purpose of collection
- Meet legal, regulatory, or audit requirements
Afterward, it is securely deleted or anonymized.
- Your Rights
Under the Data Protection Act (Act 843), you may:
- Request access to your personal data
- Request correction of inaccurate data
- Withdraw consent
- Request deletion (where applicable)
- Object to certain processing
To exercise your rights, contact our Data Protection Officer at:
gakoto@equityhealthinsurance.com
- Cookies
Our website uses cookies to enhance your experience.
You may adjust your browser to refuse cookies, but some features may not function properly.
- External Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
- Changes to This Notice
We may update this Privacy Notice periodically. Updates will be posted with the revised date.
- Contact Us
Equity Health Insurance
PQ7V+QG, Adenta Municipality
Greater Accra, Ghana
Email: info@equityhealthinsurance.com
Phone: 0800100000
