Mr Isaac Kankam-Okyere
HSP Manager
Mr. Isaac Kankam-Okyere is the Health Service Provider Manager at Equity Health Insurance Limited. Prior to joining Equity, he served as the Head of the Member Care and Case Management Unit at Apex Health Insurance, having steadily progressed through roles in health service management, client membership, and client relations.
Isaac holds a Bachelor’s degree in Human Resource Management from Pentecost University College. He has also completed professional training in Leadership, Management, Teamwork, and Emotional Intelligence from RoverMed Consult, as well as Corporate Communications and Workplace Ethics from Acreaty Ghana.
Before taking up his current role in provider relations management, Isaac led the Client Relations and Call Centre Unit at Equity, where he demonstrated a strong commitment to customer care and operational excellence.
Isaac is a dedicated Provider Relations Manager with a passion for delivering exceptional stakeholder experiences. He is skilled at building and maintaining productive relationships with healthcare providers and clients to enhance satisfaction and loyalty. Known for his effective communication, problem-solving abilities, and proactive approach, Isaac collaborates effectively across departments to meet and exceed organizational goals. He is committed to cultivating positive, long-term partnerships within the healthcare ecosystem.
His core competencies include Relationship Building, Provider Engagement, Customer Satisfaction, Communication, Problem Resolution, Cross-Functional Collaboration, and Strategic Planning.
Isaac enjoys attending industry conferences, keeping abreast of emerging trends in healthcare provider management, and volunteering in community engagement initiatives.
