We are committed to resolving complaints quickly and professionally:
- Acknowledgement & Response– within 3–5 minutes
- Investigation & Analysis– within 3–10 minutes
- Resolution & Offer– within 3–10 minutes
- Feedback & Closure– within 10–20 minutes
Escalation Levels:
- Level 1: Help Desk / Call Centre
- Level 2: Head of Client Relations
- Level 3: Head of Operations
- Level 4: Chief Executive Officer (CEO)
